Refund Policy

1. Cancellation Timeframes

2. Processing Time

Refunds will be processed within 5-10 business days after approval. The time taken for the refund to reflect in your account may vary depending on your payment method and financial institution.

3. Processing Fees

A processing fee of 3% of the total booking amount applies to all refunds to cover transaction costs. This fee is non-refundable regardless of the cancellation timeframe.

4. Special Circumstances

In cases of unexpected events such as natural disasters, medical emergencies (with proper documentation), or other extraordinary circumstances, we may consider full refunds on a case-by-case basis.

5. No-Show Policy

If you fail to check in on your scheduled arrival date without prior notice, this will be treated as a no-show and no refund will be provided.

6. Early Departure

No refunds will be provided for early departure or unused nights once you have checked in. We recommend ensuring your travel plans are finalized before making a booking.

7. Refund Method

Refunds will be issued to the original payment method used for the booking. We cannot process refunds to a different payment method or account.

8. Contact Information

For any questions about our refund policy or to request a refund, please contact our customer service team at info@soulasia.com.my or call +603 2181175.